TERMS & CONDITIONS

Welcome to Loom to Home. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. About Loom to Home

Loom to Home is an independent home textile brand offering thoughtfully designed textile products developed using our knowledge of textile sourcing, manufacturing, weaving, dyeing, printing, and finishing.

We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice. The latest version published on this website will apply to your use of the website and your orders.

2. Products and Product Information

We make every effort to ensure that product descriptions, images, colours, dimensions, and other information displayed on our website are accurate.

However, as our products are textile-based, minor variations in colour, texture, weave, print placement, and appearance may occur due to the nature of textile manufacturing and differences in screen settings.

Such natural or minor variations shall not be considered manufacturing defects.

Product dimensions mentioned on the website may also have reasonable manufacturing tolerances.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we will inform you and may offer an alternative or process a refund for the unavailable item, as applicable.

We reserve the right to discontinue or modify any product without prior notice.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to maintain accurate pricing information. In the event of an obvious pricing error, we reserve the right to cancel the affected order and inform the customer accordingly.

Any applicable shipping charges, taxes, or other charges will be communicated during the checkout process or as applicable to the order.

5. Orders

Placing an order on our website constitutes a request to purchase the selected products.

An order will be considered accepted once we have successfully processed and confirmed the order.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

  • Product unavailability.
  • Incorrect product or pricing information.
  • Suspected fraudulent or unauthorized transactions.
  • Incorrect or incomplete customer information.
  • Any circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund process.

6. Payment

Customers are responsible for providing accurate payment and billing information.

Orders will be processed only after successful confirmation of payment through the available payment methods on our website.

Loom to Home does not knowingly store sensitive payment information such as complete card details.

7. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the delivery timeframe communicated at the time of purchase.

Delivery timelines may vary depending on the destination, shipping provider, availability, holidays, weather, transportation disruptions, or other circumstances beyond our control.

Once the order has been handed over to the shipping carrier, delivery may be subject to the carrier's terms and timelines.

Customers are responsible for providing a complete and accurate delivery address and contact information.

8. Inspection at Delivery

Customers are advised to inspect the package carefully at the time of delivery.

If the outer package is torn, opened, crushed, wet, or visibly damaged, we strongly recommend that you do not accept the delivery.

For products received damaged or defective, photographs of the product and packaging are required to process a claim.

Please refer to our Return & Exchange Policy for complete details.

9. Returns and Exchanges

Returns are accepted only for products that are received damaged or have a manufacturing defect, subject to verification.

For colour or design changes, an exchange may be offered for another product of the same product category, subject to availability.

Applicable shipping and handling charges for such exchanges will be borne by the customer.

Products that have been used, washed, altered, damaged after delivery, or returned without the required condition or packaging may not be eligible for return or exchange.

Please refer to our Return & Exchange Policy for detailed conditions and procedures.

10. Textile Variations

Loom to Home products may contain characteristics associated with textile manufacturing, including minor variations in:

  • Colour
  • Texture
  • Weave
  • Print placement
  • Fabric appearance
  • Dimensions

These variations can occur naturally during textile production and are not necessarily considered defects.

11. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to the website or its systems.
  • Copy, reproduce, or misuse website content without permission.
  • Interfere with the normal operation or security of the website.
  • Use our content, images, designs, or trademarks for commercial purposes without written permission.

12. Intellectual Property

All content available on the Loom to Home website, including but not limited to:

  • Product photographs
  • Product descriptions
  • Logos
  • Brand names
  • Graphics
  • Designs
  • Website layouts
  • Text and written content

is the property of Loom to Home or is used with appropriate authorization.

No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.

13. Product Images and Colours

We make every effort to display product colours as accurately as possible.

However, actual colours may vary slightly depending on your device, screen settings, lighting conditions, photography, and the characteristics of the textile.

Such differences do not necessarily constitute a product defect.

14. Customer Information

Customers are responsible for ensuring that the information provided during checkout, including name, address, telephone number, and email address, is accurate and complete.

Loom to Home will not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

15. Limitation of Liability

Loom to Home will take reasonable care in preparing and dispatching orders.

However, we shall not be responsible for delays, losses, or circumstances arising from events beyond our reasonable control, including transportation disruptions, natural events, technical failures, strikes, government restrictions, or other unforeseen circumstances.

16. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, website hosting services, analytics tools, or other service providers.

The use of such services may be subject to the respective third party's terms and policies.

17. Privacy

Customer information will be handled in accordance with our Privacy Policy.

By placing an order or using our website, you agree to the collection and use of information necessary to process your order, provide customer support, arrange delivery, and improve our services, subject to our Privacy Policy.

18. Changes to These Terms

Loom to Home reserves the right to modify these Terms & Conditions from time to time.

Any updated Terms & Conditions will be published on this website. Continued use of the website after changes are published constitutes acceptance of the updated terms.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or purchases made through the website shall be subject to the applicable jurisdiction of the courts in India.

20. Contact Us

For questions regarding these Terms & Conditions, orders, products, returns, or exchanges, please contact Loom to Home through the contact details provided on our website.

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.