Return & Exchange Policy

At Loom to Home, we carefully inspect and pack every product before dispatch. We want you to receive your order in good condition and as expected.

1. Returns for Damaged or Defective Products

A product can be returned only if it is received damaged or has a manufacturing defect.

  • Please inspect the package carefully at the time of delivery.
  • If the outer package is torn, damaged, opened, or visibly mishandled, we strongly advise you not to accept the delivery.
  • If you receive a product with a defect or damage, please contact us as soon as possible.
  • Clear photographs of the damaged/defective product and the outer packaging are mandatory for us to review and process the request.
  • The product should be unused and returned in its original condition and packaging.
  • Our team will review the photographs and details before approving the return.

2. Exchange for Colour or Design

If you simply wish to change the colour or design, a return/refund will not be applicable.

However, we can offer an exchange for another colour or design from the same product category, subject to availability.

For such exchanges:

  • The product must be unused and in its original condition.
  • Exchange is permitted only for the same product category.
  • Any applicable shipping and handling charges for the exchange will be borne by the customer.
  • The replacement product will be dispatched after the returned product is received and verified.
  • Exchanges are subject to product availability.

3. Non-Returnable Situations

Products cannot be returned or exchanged for reasons such as:

  • Change of mind or personal preference.
  • Colour preference after receiving the product.
  • Design preference after receiving the product.
  • Products that have been used, washed, altered, or damaged after delivery.
  • Products without the original packaging, where applicable.
  • Normal variations in colour, texture, weave, or appearance that are characteristic of textile products.

4. Important Delivery Advice

Please inspect your package before accepting delivery.

If the package appears torn, opened, crushed, wet, or otherwise damaged, we strongly recommend that you do not accept the shipment and inform us immediately.

Photographs of the package and product are required for any damage or defect-related claim.

5. How to Request an Exchange or Return

Please contact Loom to Home with:

  1. Your order number
  2. Reason for the return/exchange
  3. Clear photographs of the product
  4. Clear photographs of the outer packaging, in case of damage

Our team will review the request and guide you through the next steps.

Please note: Return or exchange requests that do not meet the conditions above may not be accepted