SHIPPING POLICY

At Loom to Home, we carefully pack every order to ensure that your products reach you safely and in good condition. We work with reliable delivery partners to provide a smooth and convenient delivery experience.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we will begin processing it.

Orders are generally dispatched within 3-5 business days, subject to product availability.

Orders containing products that are temporarily unavailable may require additional processing time. In such cases, we will inform you of the expected dispatch timeline.

2. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, package size, weight, and shipping method.

Any applicable shipping charges for exchanges will be borne by the customer, as specified in our Return & Exchange Policy.

3. Delivery Time

After dispatch, the estimated delivery time may vary depending on the destination and delivery partner.

Typical delivery timelines will be communicated at the time of checkout or order confirmation.

Please note that delivery timelines are estimates and may be affected by circumstances beyond our control, including:

  • Weather conditions
  • Transportation delays
  • Public holidays
  • Regional restrictions
  • High-volume periods
  • Courier or logistics disruptions
  • Incorrect or incomplete delivery information

4. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link, where available.

You can use the tracking information to monitor the status of your shipment.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, PIN code, phone number, and other required contact information at the time of placing the order.

Loom to Home will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

6. Package Inspection at Delivery

IMPORTANT: Please inspect the outer package carefully before accepting your delivery.

If the package appears torn, opened, crushed, wet, or otherwise visibly damaged, we strongly advise you to refuse the delivery and contact us immediately.

If you accept a visibly damaged package, please take clear photographs of the package before opening it and photographs of the product after opening.

Photographs are mandatory for any damage-related claim.

Please refer to our Return & Exchange Policy for complete details.

7. Delayed or Undelivered Orders

If your order is delayed beyond the expected delivery period, please contact us with your order number.

We will coordinate with the shipping partner and provide an update wherever possible.

In cases where a shipment is returned to us because of an incorrect address, unsuccessful delivery attempts, refusal to accept the package, or other reasons attributable to the customer, any additional shipping cost for re-dispatch may be charged to the customer.

8. International Shipping

At present, Loom to Home ships to [India only / selected international destinations].

If international shipping is offered, additional shipping charges, customs duties, import taxes, or other charges may apply depending on the destination country. Such charges, where applicable, are the responsibility of the customer.

9. Multiple Products in One Order

If an order contains multiple products, we may dispatch them together or separately depending on product availability and logistics requirements.

If products are shipped separately, applicable tracking details may be provided for each shipment.

10. Shipping During Sales and Festive Periods

During sales, festive seasons, product launches, or periods of unusually high order volumes, dispatch and delivery may take longer than normal.

We appreciate your patience during such periods.

11. Contact Us

For any shipping-related questions, please contact us with your Order Number and delivery details.

Loom to Home
📧 Email: info@loom2home.in
📱 WhatsApp / Phone:  +91 9360739169

We’ll be happy to assist you with your shipment.

From Our Loom to Your Home

We carefully pack every order with the intention of ensuring that your Loom to Home product reaches you safely and ready to become part of your home.